This unit supports the attainment of skills and knowledge required for competent workplace performance in remote and Indigenous communities and councils. Knowledge of the legislation and regulations within which councils must operate is essential. The role of elected members and senior management in leading and supporting their communities, and the identification of processes and solutions to meet the specific needs of communities, must be appropriately reflected.

Prerequisite Unit/s

ELEMENT

PERFORMANCE CRITERIA

1. Contribute to team development

1.1. Identity and membership of team are clarified.

1.2. Other team members are treated with integrity, respect and empathy.

1.3. Council's social, ethical and business standards are respected and used to develop and maintain positive relationships.

1.4. Trust and confidence of colleagues are gained and maintained through effective performance.

1.5. Interpersonal styles and methods are adjusted to the prevailing social and cultural environment.

1.6. Contribution and positive commitment to team values are recognised.

1.7. Agreement is reached to support the processes adopted from consultation and to respect group decisions.

2. Plan the work of the team

2.1. The structure and rules of behaviour of the team are negotiated and agreed on by team members and managers.

2.2. The purpose, goals, objectives and accountabilities of team members and managers are established and aligned with those of the council.

2.3. Planning is implemented through effective research and application of resources.

3. Contribute to team performance

3.1. Work of the team is contributed to in accordance with agreed processes to achieve goals and objectives.

3.2. Diverse concepts and solutions are welcomed and conflict is negotiated objectively while maintaining personal respect.

3.3. Responsibilities are clarified through discussion and assigned.

3.4. Positive interpersonal relationships are maintained to promote a positive image within and outside the team.

3.5. Opportunities for development and mentoring to assist productivity of the team are identified and actioned.

4. Conduct performance monitoring and feedback

4.1. Results and alterations to strategy are shared with the group to promote continuous improvement.

4.2. Improvements and alterations to processes are documented to assist future planning.

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This describes the essential skills and knowledge and their level, required for this unit

Required Skills

management

strategic planning

setting team objectives

resolving conflict

effective interpersonal communication

Required Knowledge

legislation governing council operations

meeting procedures

ethical practice in council, community and personal dealings

team organisation, dynamics and accountabilities

roles of team leaders

quality assurance issues

continuous improvement processes.

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Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

This unit requires demonstration of:

personal behaviours that contribute to team work

attributes of teams appropriate to effective council outcomes

willingness to allow all to contribute to council activities

expression of individual views whilst in a team

capacity to respect and represent diversity in ethnic background, culture, customs, language and communication styles.

Context of assessment

In the workplace or a simulated work environment, possibly supported by classroom delivery, including remote or online.

Assessment may encompass multiple elements in the workplace and utilise:

role-plays

oral questioning

case studies

short exercises, including multiple choice, practical demonstrations and group activities in simulated environments.

Relationship to other units(prerequisite or co-requisite units)

Prerequisite units: nil.

Co-requisite units: nil.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence will need to be gathered over time across a range of variables.

Resource implications

Access to a workplace, simulated environment or case studies including:

legislation and standards of practice

protocols, policies and procedures

meetings and committee proceedings

representative issues and incidents reflecting council responsibility.

Assessment and training may need to be conducted out of standard business hours.

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Council's social, ethical and business standards may include:

legislation

local laws

meeting procedures

business and accounting standards

operating policies and procedures

strategic and operational plans

communications protocols.

Team performance may include:

involvement in formal council or community activities and teams concerned with promoting operational effectiveness

team goals, objectives and accountabilities

team values and interpersonal relationships

outcomes commensurate with strategic or operational planning

feedback and continuous improvement processes.

Performance monitoring may be conducted:

in whole or in part from outside the team environment

as part of a formal or informal quality assurance or continuous improvement process

internally or externally.

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Unit Sector

General Elective

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This unit contains employability skills.